Terms and Conditions Hengongbet — Complete Guide for All Members

1Definitions and Scope of Agreement

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and hengongbet ("Platform", "We", "Company"). This Agreement governs your access to and use of the hengongbet.vu website, the hengongbet mobile app, and all related services.

By registering an account, accessing the platform, or using any hengongbet service, you automatically agree to be bound by all terms contained in this document, together with the Privacy Policy and Responsible Gaming Policy, which form part of this Agreement.

2Member Eligibility

To register and use the hengongbet platform, you must meet all of the following eligibility requirements at all times:

• Must be at least 18 years of age at the date of registration
• Having full legal capacity to enter into a binding agreement
• Not residing in a region or country where use of the hengongbet platform is prohibited by local law
• Not having had a hengongbet account previously closed due to a violation
• Not acting on behalf of any third party or business entity when registering a personal account
• Registering voluntarily and not under compulsion from any party

3Registration and Account Management

Each player is only permitted to hold one (1) active account at hengongbet. Registering multiple accounts — whether using the same or different name, phone number, email address, IP address, or payment method — is strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information. Hengongbet implements a KYC (Know Your Customer) process that requires you to submit valid identification documents before your first withdrawal is processed. Accepted documents include MyKad, a valid Malaysian passport, or other officially recognised identification documents.

• You are solely responsible for maintaining the confidentiality of your account password
• All activity that occurs within your account is entirely your responsibility
• Contact customer support immediately if you suspect unauthorised access to your account
• Hengongbet shall not be liable for losses resulting from sharing your password
• Update your account information immediately if any changes occur

4Deposits and Withdrawals

Hengongbet supports a range of local payment methods including FPX, bank transfer, Touch 'n Go eWallet, GrabPay, and other digital wallets listed on the platform. All payment methods used must be registered in the name of the same account holder.

Deposits are credited to your account automatically once payment confirmation is received by the hengongbet system. In most cases, deposits via FPX and digital wallets are processed within minutes.

For withdrawals, processing is carried out by our finance team in accordance with standard operating hours. First-time withdrawals require completed KYC verification. Minimum and maximum withdrawal limits are as stated on the platform's Deposit page at any given time.

• Minimum deposit limit: as stated on the Deposit page
• Withdrawals may only be made to the same payment method used for the deposit
• Hengongbet reserves the right to request additional supporting documents for withdrawals exceeding a certain amount
• Funds in accounts inactive for more than 12 months may be subject to an administrative fee
• Third-party payments are not accepted under any circumstances

5Bonuses, Promotions and Rewards

Hengongbet offers a wide variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, free spins, and special promotional offers. All bonuses are subject to the specific terms and conditions stated alongside each offer.

A wagering requirement is a condition that must be met before bonus funds or wins from bonus funds can be withdrawn. The wagering requirement applicable to each bonus is clearly stated on the relevant promotions page.

• Bonuses may only be claimed once per promotion unless otherwise stated
• Using multiple accounts to claim bonuses constitutes fraud and will result in action being taken
• Hengongbet reserves the right to void bonuses if eligibility requirements are not met
• Bonuses incorrectly awarded due to a technical error may be withdrawn without notice
• The bonus validity period is as stated in each promotional offer
• Hengongbet reserves the right to modify, suspend, or terminate any promotion at any time

6Game and Betting Rules

All games available at hengongbet use a Random Number Generator (RNG) that has been independently audited by a recognised third party. This ensures that every game outcome is truly random and fair for all players.

The outcome of each game is final once confirmed by the system. In the event of a technical disruption during a game session, hengongbet will resolve the situation based on saved system records, and management's decision is final.

• Confirmed wagers cannot be cancelled
• Minimum and maximum betting limits vary by game type
• Wins resulting from software or system errors are invalid and will not be paid out
• Players are responsible for ensuring a stable internet connection while playing
• Hengongbet is not responsible for losses caused by internet disruptions on the player's end

7Prohibited Conduct and Activities

The hengongbet platform is intended for entertainment purposes only. The following activities are strictly prohibited and may result in immediate account closure and legal action where applicable:

• Money laundering or any illegal financial activity conducted through the platform
• Using automated software, bots, or scripts to play or access the platform
• Hacking, cyberattacks, or any attempt to exploit system vulnerabilities
• Colluding with other players to exploit games
• Registering multiple accounts to claim bonuses
• Using a VPN or proxy service to conceal your actual location
• Spreading false or misleading information about hengongbet
• Transferring funds between player accounts without platform approval

8Account Suspension and Closure

Hengongbet reserves the right to suspend or close any account at any time where there is reasonable cause, including but not limited to a breach of these Terms and Conditions, suspected fraudulent activity, or at the request of a relevant authority.

If your account is closed due to a violation, all funds in the account may be forfeited depending on the severity of the breach. In the case of a standard closure (without any violation), any valid account balance will be returned to you once the review process is complete.

• Players may request account closure at any time through customer support
• A self-exclusion process for responsible gaming can be requested through account settings
• Once an account is closed, personal data will be retained for the period required by applicable law
• Closed accounts cannot be reopened except with specific approval from management

9Hengongbet Liability Limits

To the extent permitted by applicable law, hengongbet and its affiliates shall not be liable for any indirect, incidental, or consequential losses arising from use of the platform, including financial losses, data loss, or business disruption.

Hengongbet does not guarantee that the platform will operate without interruption, free of errors, or be fully secure at all times. We will make every effort to maintain high uptime; however, scheduled maintenance and circumstances beyond our control may cause temporary disruptions.

• Hengongbet is not responsible for the acts or omissions of third-party service providers
• Players use the platform at their own risk within the limits permitted by law
• Any liability claims must be submitted within 30 days of the date of the incident

10Privacy and Personal Data Protection

Hengongbet takes the protection of your personal data seriously. The collection, processing, and storage of your personal data is carried out in accordance with our Privacy Policy, which forms part of this agreement.

Your data is used solely for the purposes stated in the Privacy Policy, including account management, transaction processing, KYC and AML compliance, and service improvement. Hengongbet does not sell your personal data to third parties for marketing purposes without your consent.

11Amendments to Terms and Conditions

Hengongbet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the hengongbet.vu website.

It is your responsibility to check this page periodically for any changes. The "Last Updated" date at the top of this document will be revised whenever a material amendment is made. Continued use of the platform after any amendment is published constitutes acceptance of the revised terms.

12Contact Us for Further Enquiries

If you have any questions regarding these Terms and Conditions or require further clarification on any part of this document, the hengongbet customer support team is ready to assist you.

You can reach us via Live Chat, available 24/7 on the hengongbet platform, or by email at [email protected]. Our team will endeavour to respond to every enquiry within 24 working hours.

• Live Chat: Available 24 hours a day, 7 days a week
• Email: [email protected] (response within 24 hours)
• Support languages: Bahasa Melayu, English, Chinese